Introduction

These Terms govern the use of this Website, and any other related Agreement or legal relationship with the Owner in a legally binding way. Capitalised words are defined in the relevant dedicated section of this document. The User must read this document carefully.

This Website is provided by: GTO s.r.l., Via Sempione, 157, 20025 (MI) Italia. Owner contact email: hello@arcol.com.

What the User should know at a glance

Some provisions may apply only to certain categories of Users, for example Consumers. Such limitations are explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users. The right of withdrawal only applies to European Consumers.

Terms of Use

General

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Website. Single or additional conditions of use or access may apply in specific scenarios.

User requirements

There are no restrictions for Users in terms of being Consumers or Business Users.

Account registration

Users may register or create an account, providing all required data truthfully and completely. Users may also use the Service without registering, with limited availability of features. Users are responsible for keeping credentials confidential and safe and must immediately inform the Owner in case of unauthorized access or disclosure.

Account termination

Users can terminate their account at any time by contacting the Owner.

Account suspension and deletion

The Owner may suspend or delete User accounts without notice if they are inappropriate, offensive or in violation of these Terms. Suspension or deletion does not entitle Users to compensation and does not exempt payment obligations.

Content on this Website

Unless otherwise specified, all content is owned or provided by the Owner or its licensors. The Owner undertakes to ensure that content infringes no applicable legal provisions or third-party rights.

Rights regarding content

The Owner holds and reserves all intellectual property rights. Users may not use the content beyond what is necessary for proper use of the Service. Where explicitly stated, some content may be downloaded or shared for personal and non-commercial use with proper attributions.

Access to external resources

Users acknowledge the Owner has no control over external resources and is not responsible for their content and availability.

Acceptable use

Users must use the Website within its intended scope and in compliance with applicable law. The Owner reserves the right to deny access, terminate contracts, or report misconduct to authorities in case of violations.

Tell a friend

Users may receive advantages if a recommended User purchases a Product using a tell a friend code provided by the Owner. Codes may be limited and offers can end at the Owner's discretion.

Terms and Conditions of Sale

Paid Products

Some Products are provided on the basis of payment. Fees, duration and conditions are described on this Website.

Product description

Prices, descriptions or availability of Products are outlined on this Website and are subject to change without notice. Representations are for reference only and imply no warranty.

Purchasing process

Steps include choosing a Product, verifying the selection and submitting the order.

Order submission

Submitting an order determines contract conclusion and creates the obligation to pay the price and any applicable fees. Users may be required to provide information or data needed to fulfil the order.

Prices

Users are informed about fees, taxes and costs during the purchasing process.

Offers and discounts

Discounts or special offers may be provided at the Owner's sole discretion and may be time limited or stock limited.

Methods of payment

Accepted payment methods are shown during checkout. Payments are processed through third party services. This Website does not collect payment information.

Payment in instalments

Where available, the price may be paid in instalments. Missing a deadline may make the entire outstanding amount immediately due.

Authorization for future PayPal payment

If enabled by the User, an identification code linked to the User's PayPal account allows automatic processing for future purchases or recurring instalments. The authorization can be revoked at any time.

Retention of Product ownership

Products do not become the User's property until full payment is received.

Delivery

Deliveries are made to the address indicated by the User. Users should verify the content on delivery and report anomalies without delay. Delivery times are specified on this Website.

Failed delivery

If goods are not received or collected within the deadline, they may be returned to the Owner. Additional delivery attempts may be at the User's expense.

Provision of personal data

To access or receive some Products, Users may be required to provide personal data as indicated on this Website.

User rights

Right of withdrawal (EU)

Eligible European Consumers may withdraw from the contract within 14 days, without justification. The period and effects are described in these Terms.

UK right to cancel

Consumers in the United Kingdom have a similar right of cancellation within 14 days.

Brazilian right of regret

Consumers in Brazil may withdraw within 7 days from contract date or receipt of product, subject to the rules herein.

Guarantees

European Consumers have a minimum 2 year legal guarantee of conformity. UK and Brazil specific rules also apply as described.

Money back guarantee for goods

Without prejudice to statutory rights, Users may cancel an unsatisfactory purchase within 30 days, returning goods undamaged, clean and in the original packaging.

Money back guarantee for services

Without prejudice to statutory rights, Users may cancel purchase of a service within 15 days. Upon refund, access to the service ends.

Liability and indemnification

Unless otherwise stated, the Owner's liability is excluded, limited or reduced to the maximum extent permitted by law. Additional provisions for Australian and US Users apply.

Common provisions

No waiver, service interruption, service reselling, intellectual property rights, privacy policy reference, changes to Terms, assignment of contract, contacts and severability are covered in this section.

Governing law and venue

These Terms are governed by the law of the place where the Owner is based, with exceptions for some jurisdictions as detailed below.

Dispute resolution

Users may bring disputes to the Owner who will try to resolve them amicably. The Owner will process complaints without undue delay and within 2 days.

Definitions and legal references

Definitions of Website, Agreement, Business User, Digital Product, European, Owner, Product, Service, Terms, United Kingdom, User and Consumer, plus an example withdrawal form, are provided.

Example withdrawal form

Addressed to: GTO s.r.l., Via Sempione, 157, 20025 (MI) Italia, hello@arcol.com. Include description of goods or services, order and receipt dates, consumer name and address, date and signature if on paper.